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Wanted to add a better and affordable direct debit facility.

interest free direct debits integrated to intelligent golf

Challenges

“The process worked before we just wanted to add a better and affordable direct debit facility. On enquiry in 2023 Intelligent golf were unable to offer an integrated system, something they are now looking to introduce but with a 14.8% APR which they quoted in their Spring 24 roadshow when they were showcasing this.”

case study Craigmillar Park Golf Club

How was the Project?

“The initial boarding process was not that great. We had several problems that were created by nooQ which caused issues with billing and several had to be redone. Other issues were down to the first time integrating with Intelligent Golf and getting the correct links in place to allow the integration to work seamlessly. For many, the new direct debit payment work very well, other individual cases needed a bit more time to resolve. nooQ Golf use a ticketing system to record and follow up on each individual issue to resolution.”

Being our first integration to Intelligent Golf, resolving issues with part payments, cancellations and changing categories after billing or part payment made was a challenge. We’ve made significant changes to adapt to new scenario’s not seen before and handled differently in accounting terms. Keith and Craigmillar members have been very patient, appreciative and diligent in working thru all the issues we encountered. This has meant a lot of new development fixes and improvements to the app. We started the project in February and although we certainly had our challenges and issues, we processed 600 member renewals with the vast majority settled within five week period of March on time. Craigmillar Park are a very efficient and well run club & back office which was crucial to the success of the project.

What’s been the difference ?

“We can now offer our members a cost-effective option for direct debits either traditionally out of their bank accounts or by monthly card payments if that option was better for them. We now have over 80 members using Direct debit as a form of payment.”

For any club looking to offer a cost-effective direct debit or payment facility nooQ Golf can facilitate that. For smaller clubs where full time staff are not in place to administer renewals and subscription payments this is an option to review and consider. Keith Nicholson General Manager
Craigmillar Park Golf club